High Supplier Sales Reps
A travel advisor’s job could be much more challenging than it already is with out the perception and support of gross sales representatives from the varied industry companies that you utilize when booking a Stone visit. We asked you, our readers, to choose those you’re feeling are the perfect in the business. All nominees have been written in; all we equipped have been the categories. Right here, gleaned the a whole bunch of responses we received, are your decisions for prime provider sales reps of 2012.
Royal Caribbean Worldwide
Enterprise Growth Manager, Northeast Area
Kelly Corbett has labored in the journey trade for nearly 20 years, and fell in love with cruising on her first trip on the Song of Norway. “I made a personal objective that sometime I would work for Royal Caribbean,” she says. Fifteen years later, she was provided the position of enterprise improvement manager for the line, and immediately, she covers half of Connecticut, Rhode Island and southeastern Massachusetts. Corbett attributes her success to her motivation and her real enjoyment of the job. “It is derived from the chance provided to me to make a difference in helping to develop my agents’ business,” she says. “It’s a real partnership, since we work collectively to broaden both of our businesses and can’t do it without one another.”
Royal Caribbean Worldwide
Enterprise Improvement Manager, Northeast Region
Louise Habrack started her work in the journey trade 35 years ago, working for the airline and cruise sectors focusing on customer service and sales and advertising and marketing management. She has held her place because the Northeast strategic business growth supervisor and business improvement supervisor of new Jersey and New York since 2007. In her place, she has built relationships with main nationwide corporations, associations, travel management corporations and leisure travel companions to extend revenues and gross sales objectives and enhance productiveness. Habrack credits her success within the corporate to her ardour for the business, attention to her partners’ priorities and a “softer hint of humor.”
Royal Caribbean International
Business Improvement Manager, Northeast Area
Robert Tolster took his first cruise in 2002 and was hooked from the start. “Is there some other option to trip ” he asks rhetorically. He decided that if a possibility to work for a cruise firm ever got here his approach, he’d seize it. By 2004, he was working for Royal Caribbean in the Groups Department. From there, Tolster moved to the gross sales assist workforce supporting the Northeast Area and later strategic accounts before accepting the place of business development manager for Lengthy Island, N.Y.in 2007. “My success stems from not only my need to succeed and to make a difference, but in addition from the immense respect I have for the journey agent neighborhood in my territory,” he says.
SMALL SHIP CRUISES
Regional Gross sales Manager, Northeast
Kris Emery has been an industry gross sales rep for almost 15 years, beginning her career representing Royal Caribbean, the place she managed the new York/New Jersey territory. In 2011, Emery took a position with Silversea as a regional sales director. “It’s simple to be passionate a few model whenever you truly imagine it’s the very best in the market,” she says. So as to be successful, Emery had to grasp three ideas: fostering care for the travel agent community and turning into an advocate for them; educating agents so that they would know every thing potential about the line she represented; and being seen, accessible and responsive. Emery believes that responsiveness, resourcefulness and a willingness to go the additional mile are crucial components to success.
Regional Gross sales Director, West Coast
Nancy Gonzales started her travel career in 1989 working as vice president of sales for Westward Travel, a regional motorcoach tour operator within the Los Angeles area. Gonzales specialised in group journey, including motorcoach tours and cruises. She turned regional sales supervisor for American Hawaii Cruises within the Orange County/Southern California space, and later joined Holland America Line as district sales supervisor for Louisiana, Arkansas,
Mississippi and Tennessee. In 2005, she joined Silversea because the regional sales manager for a portion of Southern California, Southern Nevada, Arizona and Utah, which she continues to manage today—and does so fairly efficiently based on the response from our readers.
River Cruise Assortment
New York and New England
Elyse Reilly is a repeat winner, additionally acknowledged for her efforts and expertise in 2010. She began her profession in the journey industry by engaged on ships for Norwegian Cruise Line again in late nineteen nineties before turning into an agent for Liberty Journey and transferring on as a regional customer support supervisor with Travelsavers in Oyster Bay, N.Y. In 2001, Reilly turned a sales supervisor for Uniworld, primarily covering New York. Over time, she inherited six extra states and now covers New York and New England. Reilly attributes her background as a travel agent to the source of her drive to supply the perfect service potential to the agent neighborhood. “They are the best supporters of our product, wherein our success hinges upon,” says Reilly.
Enterprise Improvement Manager
Patricia Riley has been working in the cruise industry for greater than 30 years. She started as a travel agent—so she understands effectively the retail aspect of the business—before turning into a regional sales supervisor for Royal Cruise Line. Afterward, she moved on to develop into a regional gross sales supervisor at Cunard Line for brand spanking new Jersey and Philadelphia before a merger with Seabourn Cruise Line, the place she was regional gross sales manager for the Northeast U.S. representing Seabourn solely. She joined AMA Waterways in 2011. Her purpose, she says, is to help journey brokers be successful and in turn contribute to the success of AMA Waterways.
Globus and Cosmos
Business Improvement Manager for Metro NY and Lengthy Island
Barbara Canizio has been a part of the cruise trade for over 30 years. She began her profession in the airline trade earlier than transferring to outdoors sales with Membership Med, Far & Large, and Apple Vacations. In 2006, Canizio joined the sales workforce of the Globus household of brands, together with Avalon Waterways in New York. Canizio attributes her success to quality of the product Avalon Waterways provides, and the quality of the travel agents with whom she works.
Resorts AND RESORTS
Regional Gross sales and Marketing Manager
A local of Mexico Metropolis, Scheiman feels “that the journey business offered a superb opportunity for me to grow to be an ambassador for Mexico.” He has been with Karisma Hotels for nearly three years now. “On my first visit to the U.S.I used to be invited to share a holiday expertise with three separate brokers and their families. Their warm welcome and hospitality assured me that this was the path I used to be meant to take.” He urges all future gross sales and advertising managers to “get to know your brokers and their specific needs.” Considered one of his major goals is to help restore the image of Mexico. “Mexico is a really giant nation and there are various areas that are protected to go to. The persons are sincere, onerous working and really friendly. Repairing the image of touring to Mexico can only be achieved one individual at a time.”
Director of Gross sales and Advertising, Northeast
Bruce Metzendorf has been within the journey business for greater than 20 years, having held numerous sales positions for hotels/resorts, tour operators, airways and consolidators. As a Club Med GO (a company term meaning “gracious organizer”) for 2 years, he labored in a number of Club Med “villages” in Mexico and the Caribbean. From there, he held several positions with tour operators, consolidators and airlines before returning to Club Med in 2002 to handle stone island jogging suit the Connecticut and New York State territory. He is presently trying forward to a new opportunity overlaying the Long Island, Queens, Brooklyn, Staten Island, and Central New Jersey region. “An trade colleague as soon as informed me that we don’t sell journey or even desires; we promote experiences,” he says. “It’s the reminiscences of those experiences that ought to exceed travelers’ expectations.”
SECOND PLACE (tie)
Business Growth Management, West Coast
Ginny Singer started within the journey business as a travel agent again in the late 1980s, and joined the Palace Resorts gross sales group in January of 2004. “Travel has at all times been my ardour since a really young age, studying my grandmother’s journey journals from world wide and listening to my father’s tales from all of the locations he was stationed at during World Conflict II,” she says. For gross sales representatives simply beginning out, she urges to “know your product, be passionate, provide information, and share ideas and helpful sales instruments to assist brokers promote.” She feels that her group is “the hardest working and best sales group in the business, truly helping agents obtain success.”
Director of Sales and Marketing, Northeast
It’s protected to say this has been an incredible 12 months for Bruce Metzendorf, who also completed in a tie for second place for our Inns/Resorts category. On finishing first in the All-Inclusive category, he says, “I am even more certain that my dedication and commitment to my trade companions is critical to doing business. I am honored to be recognized and stay up for continuing to strengthen these relationships with the ultimate goal of providing top-degree customer service and an incomparable product.”
District Gross sales Manager,
Los Angeles and Ventura Counties
Graeme Laudenslager has been in the travel business for greater than 20 years, working for tour operators, owning
an incentive journey company, and being a tour guide in the Pacific Rim. He has been part of the Club Med group for
5 years and says his love for travel started at school with a fascination for geography. “The job of a gross sales consultant will not be solely building relation-
ships and updating travel brokers on the product,” he says. “Marketing plays an essential function in the success of an agency, and implementing advertising plans with high businesses is a should. A successful sales rep is always wanting for ways to create enterprise and thinking exterior the field.”
District Sales Supervisor,
Chicago and Midwest
Justin Heckman was bitten by the travel bug when he was six and traveled to Paris with his mother. Roughly 20 years later, he moved to Paris and was recruited by Membership Med to work in the reservations heart on the UK team. He became a group supervisor and later opened and managed a new reservations heart for Club Med in London. “I love the adventure of journey, the chance to expertise completely different cultures and meet totally different folks,” he says. As for tips for becoming a great gross sales person, Heckman feels that the 2 most essential parts are to “be responsive and be dependable. When you say you’ll do something, do it—and deal with every agency like a VIP whether or not they make one booking or 100.”
Director of Sales, Northeast/Enterprise Development Supervisor for
Eastern PA and Southern NJ
Sue Sheehan is a uncommon “three-peat” sales consultant, having been honored every year Journey Agent has held the highest Supplier Gross sales Reps awards. She started as a journey agent in 1995, the place she says she discovered from one of the best individuals in the business before joining Travel Impressions in 1998. She has been chosen as a three-time “Pacesetter” for American Specific and helped create the “cancel for any reason” waiver, one among the primary within the journey safety plans. Specializing in land and air vacations, she visits brokers all through jap Pennsylvania and southern New Jersey and trains them to develop new business. She has been with Travel Impressions for 14 years as of June and credits her staying energy to a true love of her job. “My brokers are very particular to me and make my job actually satisfying,” she says. “The agents are family to me and I have made lots of wonderful industry companions and pals over the a few years.”
District Sales Manager
Growing up in a small city in Canada, Jennifer Reynolds knew at a young age that her future would be within the travel business. In faculty, she held numerous positions at hotels together with front desk, evening audit and food and beverage. Upon graduation, she worked with a Canadian tour operator as a vacation spot consultant and later managed shore excursions on cruise ships for 13 years. “Travel modifications people’s lives and brings the cultures of our world closer together—and I am part of that; part of an trade that makes a difference within the lives of others and in our world. And that i cherish that.”
Account Govt and
Enterprise Improvement Manager
Lil Musmanno is another repeat winner, having graced these pages in 2010. She started her profession within the business as a journey agent, then company proprietor and then as district sales supervisor for Carlson Wagonlit’s Associate Program, followed by nationwide sales manager for Journey Impressions. For the previous 13 years, Musmanno has been with Classic Holidays as a enterprise improvement manager masking New Jersey, jap Pennsylvania, Upstate New York and Bermuda. “My best day of the week is when an agent and that i can together resolve a challenge for one in every of Classic’s most tough clients—love when that occurs,” she says.
Auto Europe/Fly Worldwide
Gross sales Manager
This yr marks the second time in a row Frank Salmonese has been acknowledged as a prime provider sales rep, having been honored in 2010. This 12 months, nevertheless, his was the only name in this class submitted by readers. Salmonese began his travel career within the reservations department at French Line greater than 48 years ago and labored his method as much as senior gross sales representative. He then worked for Holland America, Carras Cruises and Sun Line/Royal Olympic Cruises as regional gross sales manager and vice president of gross sales. He joined Auto Europe in 2004 as sales supervisor for the new York space. “I worth the assist of the travel agents, and in flip help them in whatever means I can,” Salmonese says. “I will always remember that before the Internet, travel agents had been chargeable for the success of many suppliers that are in enterprise right now.”
Northeast Enterprise Development Supervisor
Another repeat winner, honored in the identical function in 2010, Kathie DeVincenzo has more than 25 years of experience in the journey trade. She began out as an agent after which turned a discipline gross sales representative for several high hotel corporations, together with SuperClubs and Palace Resorts. In her day-to-day role as business growth supervisor, DeVincenzo locations an emphasis on trust and the significance of relationship building—two elements to which she attributes her success. She is a member of Journey Brokers of Brooklyn and Staten Island (TABS), Eastern Journey Association (ETA) and the Association of Central Journey Brokers (CTA) in New Jersey. At presstime, DeVincenzo had left Travelsavers to pursue other profession opportunities and we want her continued success in her endeavours.
Ensemble Journey Group
Business Growth Director,
As business improvement director for the Western U.S.Pamela Irwin is accountable for offering daily, palms-on help to help members in her territory capitalize on their Ensemble advantages. Before she held this position, she worked in managerial roles for CSA Journey Safety, Disney Cruise Line, Walt Disney Parks and Resorts, and Onerous Rock Cafes. As one in all 10 youngsters, Irwin attributes her success to living out her core values and having an upbeat perspective. “My parents taught me which you can accomplish anything you got down to do—as lengthy as you work arduous and are guided by a plan,” she says.
NEST (Community of Entrepreneurs
Enterprise Development Supervisor
With more than 25 years of expertise in customer service in different areas of the journey trade, Rosemary Sarkis’ profession has taken her from the agent facet to engaged on the supplier aspect at Travel Impressions and now to the increasingly important realm of consortia at Network of Entrepreneurs Promoting Journey (NEST). Another repeat winner—having previously been honored by the readers of Journey Agent in 2010—Sarkis attributes her success to her past expertise as a home-based mostly and retail travel agent, coupled with her desire to be taught and at all times go the additional mile. “This supplies me with the power to better perceive the challenges of NEST member businesses and supply in-the-know skills to turn these challenges into success tales,” she says.
Journey Insurance coverage
Director, Nationwide Accounts
Carlos Cividanes feels that his best professional challenge is identical one dealing with the whole third-occasion travel insurance industry: “Helping travel brokers understand the significant variations that exist between promoting supplier insurance coverage and promoting a high quality third-social gathering journey insurance coverage plan.” Whereas he feels that providing third-occasion journey insurance differentiates agents from net-based travel sites, offers the next level of safety to purchasers, helps to guard their enterprise from liability issues, adds a considerable income stream and even protects earned revenue via commission protection, many agents still hesitate to supply it, he notes. Cividanes says that he owes his success to the staff at TravelSafe and the travel brokers he meets all around the country.
Travelex Insurance coverage Companies
Regional Sales Supervisor
Dan Povondra joined Travelex in 2000 and grew to become regional sales supervisor in 2005 for territory, together with Pennsylvania, Delaware, New Jersey and Upstate New York. He began in the enterprise when he was in faculty, and remains to be around 12 years later. “The biggest problem we face in the journey trade is overcoming the unexpected obstacles,” he says. “A key to success for me is with the ability to work as a part of a terrific crew…I also attempt to be as accessible as potential to prospects, even when I am out of the workplace. What I enjoy most about working in this trade are the relationships I’m in a position to construct with prospects.”
Travel Guard Chartis
Director of Sales
Connie Gelhaus’ employment at Travel Guard started in 2008. She moved from Minneapolis to Wisconsin, the place Travel Guard is headquartered, and ultimately made the transfer again to Minneapolis
when the insurance provider developed an outdoor gross sales position there. The biggest challenge along with her place has been studying the ins and outs of insurance coverage. The second problem is turning insurance lingo into words that the general public can perceive. “Being totally conscious that insurance coverage isn’t the ‘sexy’ facet of travel, it’s my goal to make my job, my trainings and my relationships as entertaining as attainable…as a result of at the tip of the day, if we will have a chuckle over insurance, it’s a win for everybody!”
Sabre Journey Network
John Downing, the one nominee in the GDS class, earned his bachelor’s diploma in utilized science and engineering from the University of Toronto. While incomes his MBA at the Rotman School of Management, he examine Sabre and thought it would be an incredible company to work for. “Even though I had no expertise in the travel industry, Sabre gave me an opportunity,” he remembers. After 16 years at the corporate, he credits his success to having a strong group to work with, “as nicely as having a superb vice president and mentor.” He tries to work with the philosophy that “every downside is an opportunity,” and aims to maintain strong relationships along with his clients. He has traveled to all 50 states of the U.S. as well as to greater than eighty countries and 20 territories.
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Worldwide Vacationer BOARDS
FIRST PLACE (tie)
Lorine Charles-St. Jules
St. Lucia Tourist Board
Regional Advertising Manager
After a short stint in the lodge trade, Charles-St. Jules moved on to the Ministry of Tourism in St. Lucia as a product growth officer, analyzing government tasks, together with lodge growth, eating places, parks and recreational sites and points of interest. Then she moved to New York to hitch the St. Lucia Vacationer Board USA operations. Some fun facts about Charles-St. Jules are that her late father was the onsite contractor in St. Lucia for the films Superman, Romancing the Stone and Hearth Energy and that she is a former national table tennis champion. “I love interacting with folks and listening to and sharing tales on travel experiences,” she says. “I get full satisfaction from business partners who have closed a sale or have had happy returning company who enjoyed an off-the-beaten-monitor expertise.”
FIRST PLACE (tie)
Jamaica Vacationer Board
Regional Director, Canada
Rose grew to become regional director in Canada for the Jamaica Vacationer Board (JTB) in January. Prior to being appointed to head the JTB’s Toronto office, Philip was posted within the U.S. Beginning in early 1998, he was the business development manager of the Jamaica Tourist Board in the U.S with tasks in several midwestern states the place he elevated tourist arrivals dramatically in simply the primary year. “I’m grateful to the travel agent community for the assist they’ve given me all through my profession,” says Rose. “From Chicago to Wisconsin to Dallas and [now] Toronto, agents have always embraced me and my household. I knew it was greater than a job when a stone island jogging suit group of travel partners threw my spouse and that i a child shower.”
FIRST PLACE (tie)
Barbados Tourism Authority
Enterprise Growth Manager
The tourism trade is a major contributor to Barbados’ financial system and consequently, Skeete was uncovered to its importance at an early age, though “I never envisioned that I might pursue a career in the business and 17 years later continue to benefit from the variety, excitement and rewards that this business has afforded me,” he says. Skeete attributes his success to both his passion for Barbados and the business typically.
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